Welcome to Forest Fairy LLC. We are dedicated to providing pet supplies for pet owners. By purchasing or using the services of this website, you acknowledge that you have read, understood, and agreed to the following terms.
1. Products and Orders
The pet supplies sold on this website are subject to the information displayed on the product page, including product name, material, color, function, and price. After submitting an order, customers should confirm that the shipping address, product information, and contact information are accurate. Order success is contingent upon website confirmation of the order and payment status.
2. Billing Terms
All products on this website are purchased on a one-time basis and are not subject to automatic renewal or subscription services. Customers will pay the full order amount at once, including the product price, shipping costs, and applicable taxes, as displayed on the order page. Unless otherwise expressly stated on the product page or promotional activities, this website will not charge customers recurring subscription fees or automatically deduct payments repeatedly.
If an order cannot be completed due to insufficient stock, payment failure, or other reasonable reasons, we may cancel the order and refund the payment made using the original payment method. If the product price is adjusted, the price displayed when the customer places the order and successfully pays will prevail. 3. Payment Methods
This website supports the valid payment methods displayed on the checkout page. Customers should ensure that their payment account or bank card has sufficient available funds. All payment information will be processed in accordance with applicable security standards, and we will not intentionally retain unnecessary complete payment account information.
4. Order Modification and Cancellation
If you need to modify or cancel your order after submitting it, please contact us as soon as possible. If the order has not yet entered the processing or shipping process, we will assist you according to the actual situation; once the order has entered the processing or shipping stage, it may not be possible to cancel or modify it.
5. Product Use
Customers should use pet supplies in accordance with the product instructions and for their reasonable purpose. For pet toys, chewing supplies, grooming supplies, etc., it is recommended that pet owners supervise their pets appropriately during use and choose suitable products based on their pet's age, size, and usage habits.
6. Prices and Promotions
Website product prices and promotional activities may be adjusted based on inventory, market conditions, or operational needs. Promotional offers are subject to the conditions of use specified on the activity page, and different offers generally cannot be used together.
7. Terms of Service Changes
We may update these Terms of Service as needed due to business operations, legal regulations, or service adjustments. The updated terms will take effect upon publication on the website. Your continued use of this website or purchase of goods constitutes your acceptance of the updated terms.
8. Contact Us
If you have any questions regarding your order, payment, goods, or these Terms of Service, please contact our customer service team using the contact information provided on the website. We will do our best to assist you in resolving any related issues promptly.