We are committed to providing our customers with safe, reliable, and efficient delivery services. This website is a UK-registered e-commerce site, and currently all orders are shipped to addresses within the United States. Please ensure your shipping address is accurate and valid before placing your order.
1. Delivery Area
This website currently only offers delivery services within the United States, including major areas of the continental US. Delivery restrictions may apply to some remote areas, special addresses, or areas where regular delivery services are unavailable; please refer to the information displayed on the checkout page for details.
2. Order Processing Time
After payment and order confirmation, we typically process and prepare your order for shipment within 1–3 business days. Weekends and US public holidays are generally not included in order processing time. Processing times may be extended during promotional events or for large order volumes.
3. Logistics and Delivery Partners
To ensure safe delivery, we may select different delivery partners based on the order's location, product type, and logistics conditions, including USPS, UPS, FedEx, DHL, and other specialized logistics service providers. The specific carrier may be arranged based on the actual circumstances of the order.
4. Delivery Time
Standard delivery within the United States is estimated to take 3–7 business days. Actual delivery time may be affected by factors such as delivery address, weather, holidays, peak shipping seasons, and carrier operations. The delivery time displayed on the page is an estimate and not a guarantee of delivery.
5. Shipping Costs
Order shipping costs will be calculated and displayed at checkout based on the product, delivery address, and selected shipping method. If eligible for free shipping on the website, customers can enjoy the corresponding free shipping service according to the promotion rules.
6. Tracking
After the order is shipped, if the delivery service offers tracking, we will provide customers with the corresponding tracking information. Customers can check the package status using the tracking number. There may be a slight delay in updating tracking information; please refer to the information displayed on the carrier's system.
7. Delivery Address
Customers should provide a complete and accurate U.S. shipping address, name, postal code, and contact phone number when submitting their order. If delivery fails, the package is returned, or reshipping costs are incurred due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional costs.
8. Package Delay or Loss
If you have not received your order by the estimated delivery time, please contact us promptly. We will assist you in checking the package status based on the logistics tracking information and, upon confirmation of package loss or delivery abnormality, will provide reshipment, refund, or other reasonable solutions depending on the specific circumstances.
9. Damage During Transportation
Customers are advised to check the goods and outer packaging promptly upon receiving the package. If you find that the goods were damaged during transportation, please contact us as soon as possible and provide order information and clear photos of the goods and packaging so that we can verify and handle the situation with our logistics partners.
10. Uncontrollable Factors
Delays in delivery may occur due to severe weather, natural disasters, traffic accidents, public holidays, peak logistics periods, strikes, government measures, or other circumstances beyond our reasonable control. We will do our best to assist customers in inquiries and solutions, but the actual delivery time may be extended as a result.
11. Contact Us
If you have any questions about order delivery, logistics tracking, delivery time, or package status, please contact us using the contact information provided on the website. Our customer service team will provide assistance based on the specific circumstances of your order.